Kids Children Roald Dahl’s Matilda the Musical Cosplay Costume Hoodies Coat Outfits Halloween Carnival Suit
Free standard shipping
Estimated delivery will be 10~15 days after notification of shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
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At this time, we ship worldwide. Most Orders(Except the custom-made costumes) will be despatched in 10-15 business days once the payment was cleared, Shipping in two business days once the payment were cleared and usually 5-7 days for delivery, NO overnight shipping.Some of our hot costumes we have stock for them. And don't need processing time. We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. For all the custom-made costumes, it takes about 10-15 working days for the costume to be finished, during Halloween time, the time maybe around 20 working days due to the heavy workload that time. Then the costumes will be sent out via Express, the delivery time frame is the same as other orders, 5-7 working days delivery. The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms. All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered. Shipping cost will be shown before you submit the order, it depends on the country and weight. The shipping of the items is online traceable.
At Olaola.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/cost for defective items, missing items, or items significantly different from our description. As the costumes from Olaola.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
1. Defective/Missing items/Size is different from our website size chart. Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. Email Address: email@example.com For costumes that are made to the wrong size (the 1-2 inches difference is normal), Olaola.com will make a new costume for free – if it is determined that we made the error However, Olaola.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.
The following items are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed Costumes/Wigs that smell of cigarette smoke or perfume Costumes with stains
Important: Please be noted that only the order price excluding the return shipping fees would be refunded. The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number. The refund will be returned back to your Paypal account 24 hours after we proceed the refund
2.Incorrect Delivery Address Olaola.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, Olaola.com will not be responsible for any additional charges to reship or retrieve a package. Please contact us at firstname.lastname@example.org for return address.
1.When your order will ship?
Normally we will ship your order within the processing time we write in our website But if the following unexpected situation occurs.
● Out of stock of products or raw materials
● The tailor is sick or taking time off
● Weather reasons
●The goods are lost during domestic transportation, etc.
Processing time may be extended.
Here is our shipping policy https://www.olaola.com/pages/shipping
2.When you will receive your order ?
The time you receive the goods depends on the processing time of the clothing you choose.
Receipt time = processing time + delivery time
The processing time of each garment is different, please write the processing time in the product description, please note
For example, the processing time for clothing is 1-2 business days Shipping time is 3-6 working days, then receiving time will be 4-8 working days
A.all the time we mentioned on our website is “business days” not “days”
B.If there are force majeure factors such as customs inspection, natural disasters, social anomalies, overloading of transportation companies, etc., shipping time may be extended.
3.Didn’t get the confirmation email,but the money has been deducted from your account
A.Please check the email you used for checkout. Confirmation emails will sent to that email automatically
B.If you didn’t found it ,please check the junk folder of that email
4.How can I track my order ? After your order shipped, an update email that contains tracking number and tracking link will sent to you automatically
Just click the link, then you can track your order
If you didn’t get this update email
●Check the junk folder of your email
●Make sure the email you use is the same as the one you used to checkout.
5.There is no update of my tracking link Logistics information will not be updated during the following time periods:
Before the goods board the plane. The transportation company needs time to complete the export customs clearance and arrange the flight, so the goods may stay in the processing center for a few days. Logistics information will not be updated until customs clearance and flight arrangements are completed.
After the goods are boarded - before being accepted by the local carrier. The goods need to complete international transportation, import customs clearance, and the handover procedures with local carriers. Logistics information will not be updated until the handover process is completed.
6.How to return my order ? Here is our refund policy https://www.olaola.com/pages/return-policy