1.When your order will ship?

Normally we will ship your order within the processing time we write in our website But if the following unexpected situation occurs.

● Out of stock of products or raw materials
● Holidays
● The tailor is sick or taking time off
● Weather reasons
●The goods are lost during domestic transportation, etc.

Processing time may be extended.

Here is our shipping policy

https://www.olaola.com/pages/shipping

2.When you will receive your order ?

The time you receive the goods depends on the processing time of the clothing you choose.

Receipt time = processing time + delivery time

The processing time of each garment is different, please write the processing time in the product description, please note

For example, the processing time for clothing is 1-2 business days
Shipping time is 3-6 working days, then receiving time will be 4-8 working days

Please note

A.all the time we mentioned on our website is “business days” not “days”

B.If there are force majeure factors such as customs inspection, natural disasters, social anomalies, overloading of transportation companies, etc., shipping time may be extended.

3.Didn’t get the confirmation email,but the money has been deducted from your account

A.Please check the email you used for checkout. Confirmation emails will sent to that email automatically

B.If you didn’t found it ,please check the junk folder of that email

4.How can I track my order ?
After your order shipped, an update email that contains tracking number and tracking link will sent to you automatically

Just click the link, then you can track your order

If you didn’t get this update email

●Check the junk folder of your email
●Make sure the email you use is the same as the one you used to checkout.

5.There is no update of my tracking link
Logistics information will not be updated during the following time periods:

Before the goods board the plane. The transportation company needs time to complete the export customs clearance and arrange the flight, so the goods may stay in the processing center for a few days. Logistics information will not be updated until customs clearance and flight arrangements are completed.

After the goods are boarded - before being accepted by the local carrier. The goods need to complete international transportation, import customs clearance, and the handover procedures with local carriers. Logistics information will not be updated until the handover process is completed.

6.How to return my order ?
Here is our refund policy
https://www.olaola.com/pages/return-policy
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