FAQ
Payment
We offer a variety of secure payment options to make your shopping experience as convenient as possible. All transactions are encrypted and processed securely.
Payapl, Credit & Debit Cards(Visa, MasterCard, Discover, American Eepress), After Pay, Venmo
View all Payment Methods
Ordering
Currently, we are accepting orders from the United States, Canada, the United Kingdom, France, Germany and Japan, but there is still potential for expansion in other markets. In the future, we will consider developing more markets to meet more consumer preferences and needs.
About Us
Our "Ready To Ship" Products can be dispatched within 24h of payment (for the u.s. customers).
Most other orders will be dispatched within 1-7 working days of payment.
Standard shipping usually takes 8-10 business days
Fast shipping usually takes 4-7 business days.
Shipping Policy
Please contact customer service via Email: info@olaola.com to enquire about your order status.
1. For orders that have not yet been shipped, we can cancel them. We receive your email for cancellation on working days.
2. For orders that have already been shipped, we cannot cancel them.
Order Cancellation
At OLAOLA, we value your satisfaction, and we are here to assist you with any inquiries about your order.
Feel free to reach out to us via Email: info@olaola.com (Online Times:Los Angeles time Monday-Friday, 5pm-12pm).
We're more than happy to help you with anything you need!
Product
Our fabric is soft, breathable and gentle on the skin. It offers comfort and safety and is durable to ensure a comfortable night's sleep.
At Olaola, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items.
If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.
Returns
At OLAOLA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Please refer to our 'Return & Refund' page to know more!
We apologise for any inconvenience this may cause. If your item arrived damaged, please contact our customer support team immediately via email. Our professional representatives will guide you through the process of making a damage claim and assist you in obtaining a replacement or refund as soon as possible. To expedite the process, please provide photos of the damaged item and packaging.
Rest assured that we will do our best to resolve the issue and ensure that you are satisfied with our products and services. Your feedback is invaluable to us in improving our processes and maintaining the highest quality standards.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
