At Olaola.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/cost for defective items, missing items, or items significantly different from our description. As the costumes from Olaola.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
1. Defective/Missing items/Size is different from our website size chart.
Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. Email Address: firstname.lastname@example.org
For costumes that are made to the wrong size (the 1-2 inches difference is normal), Olaola.com will make a new costume for free – if it is determined that we made the error
However, Olaola.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.
The following items are Excluded from Return or Exchange Policy:
- Costumes/Wigs that have been used or washed
- Costumes/Wigs that smell of cigarette smoke or perfume
- Costumes with stains
- Please be noted that only the order price excluding the return shipping fees would be refunded.
- The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
- The refund will be returned back to your Paypal account 24 hours after we proceed the refund
2.Incorrect Delivery Address
Olaola.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process,
Olaola.com will not be responsible for any additional charges to reship or retrieve a package.
Please contact us at info@Olaola.com for return address.