Order Cancellation

How to cancel an order that has been paid

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However,

 it is important to note that our  costumes are made to order. Once the tailoring process has begun,the materials cannot be reused.

 The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

 

Our Cancellation Policy:

For all costumes:

1. Standard Size

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,

- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting  of the full shipping cost and 60% of the product purchase price .

 - Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

 - Once your order has been shipped, it can no longer be cancelled.

2.Custom -made size 

 - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,

 - Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting  of the full shipping cost and 50% of the product purchase price .

 - Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

 - Once your order has been shipped, it can no longer be cancelled.

For Wigs and Shoes or other Accessories Category:

- Orders cancelled within 48 hours after payment confirmation will be eligible for a full refund, 

- Orders cancelled 48-72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price, 

- Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of only the full shipping cost, 

- Once your order has been shipped, it can no longer be cancelled.

Cancellation Process:
Please carefully follow our cancellation process to minimize any delays:
1.If your order is cancelable (see above), pls contact info@olaola.com, provide following info:
“Order number:
Order status:
Reason:

Yes,I agree your order cancellation policy ”

2.Once we have received your request, we will start to confirm your request. (Kindly allow between 3-6 business days for our after sales team to process your request. )
3.As long as we confirm your request we will refund you within 3 days.
After this, please note the refund times below:
For credit card refunds, please allow between 10-20 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.